PRIVACY POLICY

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers. We take your privacy seriously and ensure that your data is handled in line with current legislation. This policy explains:

• What personal data we collect and how we use it

• Who we might share it with

• Your data protection rights

• Any other details we believe are relevant to how we process your personal data.

What personal data do we collect and how do we use it?

Under data protection regulations, we are obliged to clearly explain the types of personal information we collect, how we use it, and the reasons behind its use.

Data we collect and how we use it and why

1. Customer Insights and Marketing: We collect information to learn more about how you interact with our website and tailor our content and marketing to your preferences. It also helps us spot and fix any technical hiccups.
   
   Collected information: Browsing behaviour, time spent on pages, and device identifiers.
   
   We use this information to better our services and marketing and only use cookies that need your approval with your consent.
    

2. Enquiries and Customer Service: We collect information to respond to your messages, answer your questions, and manage our relationship with you.
   
   Collected information: Your name, contact information, and any details you share with us when reaching out.
   
   We use this data to ensure we offer a helpful, personalised customer experience
    

3. Website Visitors: We collect information to keep our website running smoothly and ensure it works well for everyone. We also want to understand how visitors are using the site so we can improve it over time.
   
   Collected information: Technical details like IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.
    

   We process this data because it helps us improve our services. Some of it, like cookies, we only collect if you give us permission (consent).

4. Marketing Communications: We collect information to send you updates, newsletters, or offers that might interest you.
    

   Collected information: Your name, email address, phone number, and contact details.

   If you’re a consumer, we’ll only send emails if you’ve opted in (consent). If you’re a business, we may send relevant updates unless you opt out.

5. Orders: We collect information to process orders, arrange deliveries, take payments, and handle any aftersales matters like refunds or queries.
   
   Collected information: Your contact details, billing and delivery address.
   
   We need this information to fulfil our agreement with you and to meet our legal obligations.
    

6. Social Media Interaction: We collect information to interact with you when you message us or engage with our posts.
   
   Collected information: Your social media profile name, any message content, and what you post.
   
   This helps us respond and stay connected with our audience. Some tracking may require your consent (e.g. cookies).
    

7. Feedback and Survey: We collect information to hear your thoughts and use your feedback to improve what we offer.
   
   Collected information: Your name, contact details, and responses to surveys.
   
   We rely on your feedback to develop our products and services.
    

8. Important Notifications: We collect information to let you know about key changes, updates, or essential information about our services.
   
   Collected information: Your name and email address.
   
   We send these updates because it’s important for you to know about changes.
    

9. Fraud Protection: We collect information to help keep your information and our systems safe from fraud and misuse.
   
   Collected information: Details like account and payment info, plus technical data.
   
   Protecting our customers and business from harm is essential.
    

10. Legal Compliance: We collect information to meet legal obligations and handle any legal issues that arise.
    
    Collected information: Contact details, transaction records, and technical information.
    
    We’re legally required to keep this data and sometimes need it to protect our rights.

Cookies

Detailed Cookies Policy is available on Cabinlocator Limited website: http://www.cabinlocator.co.uk

Data Sharing

We may share your data with trusted third parties, such as when we use third-party suppliers to provide services on our behalf. These third parties may include, but are not limited to:

• members of our group: The CL Group (t/a Cabinlocator Ltd, CL Hire Ltd, CL Structures Ltd [TotalSpan, ShelterIt], CL Fabrication Services Ltd) for the purposes of marketing our products and services to you.

• third-party service providers who help us to manage our customer database and enquiry forms process such as CRM provider or live chat provider on the website

• Other service providers, such as information security providers, who assist us in managing our IT systems and ensuring their security; and

• Third-party marketing and advertising agencies that help us deliver our marketing and advertising effectively, in line with this Website Privacy Policy.

• Third-party platforms that allow us to send you recommendations for our content and services through those platforms.

We may also disclose your personal data to third parties in the following situations:

• When you have explicitly given, us consent to share your data with a specific third party.

• Legal and regulatory authorities when required

How we protect your data

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect it against unauthorised access, loss, destruction, or disclosure. This includes secure servers, encryption, access controls, and staff training.

International Transfers

We will only store or transfer your personal data in the EU.

Social media sharing

Social Media Sharing content via our website’s social buttons may notify the relevant social platform. This data is managed by their own privacy policies.

Children’s Privacy

Our services are not intended for children under the age of 18, and we do not knowingly collect personal data from children. If we become aware that data has been collected from a child, we will take steps to delete it promptly.

Email marketing

We’ll only send marketing emails if you’ve opted in or if you’re a business contact and haven’t opted out. You can unsubscribe anytime via our emails or by contacting info@cabinlocator.co.uk. It may take up to 14 days for your change in preference to take effect and the change.

Use of other platforms

You may also see our content on other platforms like Facebook, LinkedIn, Instagram etc, depending on your online activity and preferences. You can manage your preferences on those platforms.

How long we will keep your personal data

We only keep your personal data for as long as it’s needed for the purpose it was originally collected. If you’d like more details about how long we hold specific types of data, feel free to get in touch at info@cabinlocator.co.uk.

Your rights

To process any of the requests listed below, we may need to verify your identity for security purposes. Your cooperation will be necessary to exercise this right. Please note that these rights are not absolute, and certain conditions and exemptions may apply. We will always inform you of any such conditions when responding to your request.

We will respond to your request as quickly as possible, and no later than 14 days from the receipt of your request.

The right to access information we hold about you

At any time, you can contact us to request access to the information we hold about you, including why we have it, who has access to it, and where we obtained it from. If you’d like to obtain information we hold about you, please email info@cabinlocator.co.uk

The right to object to processing of your data

You have the right to request that Cabinlocator Limited stops processing your data. Once we receive your request, we will reach out to inform you whether we can comply or if we have legitimate grounds to continue processing. If the data is no longer being used by us, we may still retain it to fulfil legal obligations. However, if we have compelling legitimate reasons to continue processing your personal data, we will do so. Otherwise, we will stop processing your data.

Restricted processing rights

In certain situations, you can request that we restrict the processing of your personal data. For example, if the data may be inaccurate and needs verification, or if we no longer need the data but must retain it for you to exercise your legal rights. When your data is restricted, we will only store it and won’t process it further unless you allow us to, or if it’s necessary to exercise a legal claim, or to protect a third party or the public.

The right to ask us to stop contacting you with direct marketing

You have the right to request that we stop contacting you with direct marketing or advertising. For security reasons, we may need to verify your identity before processing your request. If you wish to opt out of email marketing, you can simply click the “unsubscribe” link in any of our email communications or reach out to us at info@cabinlocator.co.uk. Please be aware that it may take up to 14 days for your opt-out request to be fully processed and reflected.

The right to correct and update the information we hold about you

If the data we hold about you is outdated, incomplete, or incorrect, you can let us know, and we will update it once we have verified that the new information you provide is accurate.

The right to have your information erased

If you believe we should stop using your data or that we are using it unlawfully, you can ask us to delete the data we hold. Once we receive your request, we’ll confirm whether the data has been erased or explain why it cannot be deleted. If we are legally obligated to comply with your request, we will anonymise the data so that it is no longer considered personal information and cannot be used to identify you.

The right to data portability

You have the right to ask for your data to be transferred to another controller. Upon receiving your request, we will make every effort to fulfil it where possible.

Consent

In cases where we need your consent to hold your information, we’ll ask you to tick a box on the relevant form. By doing so, you confirm that you’ve been informed about why Cabinlocator Limited is collecting the information, how it will be used, how long it will be kept, who may access it, and what your rights are as a data subject. If you’d like to exercise any of these rights, please email info@cabinlocator.co.uk

Complain

You have the right to complain about how we handle your personal data. While we’d appreciate the opportunity to resolve any concerns directly, you can also raise a complaint with the Information Commissioner’s Office (ICO), the UK regulator for data protection. To find out how, visit www.ico.org.uk.

Changes to this Privacy Policy

We may update this Privacy Notice occasionally, such as when the law changes or if we make changes to our business that impact personal data protection.

Any updates will be posted on our Site immediately, and you will be considered to have accepted the new terms of the Privacy Policy the first time you use our Site after the changes. We recommend checking this page regularly to stay informed.